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Building AI agents that work in demos is easy, but creating ones that survive in a production environment is a completely different challenge. We at KeyValue, developed a platform to help Customer Success teams act fast by connecting their meeting transcripts, emails, and account data with AI-driven insights. Our journey

Remember the early days of ChatGPT and prompt engineering? Mastering prompt phrasing felt like a magic trick. But today, with AI becoming deeply integrated into workflows—from enterprise chatbots to autonomous agents—that magic trick isn’t enough. Prompt engineering taught us how to ask a question. Context engineering teaches