Enhancing and upscaling the B2B web and mobile applications of Indonesia’s delivery logistics service

Problems Rara sought to resolve

• A system that allows their ops to monitor the order and driver heatmap

  This was required to see the sub-districts in real-time to analyze where the density of order and the driver is higher and lower, so as to relocate drivers to places where the order density is higher.

• A payment solution

  Efficiency improvements were sought in the weekly payment process for drivers, prompting the need for a solution that would enable timely payment disbursement before the end of bank working hours.

• Bridge the gap in the web app

  The existing web application designed for sellers to place delivery orders required necessary refinements to address identified issues.

Potent solutions by KeyValue

• A comprehensive order and driver heat map were developed to accurately monitor the number of orders and drivers in each sub-district. This analytical tool provides valuable insights into the distribution of resources and helps optimize delivery routes, thereby enhancing overall operational efficiency.

• A payment processing solution was developed by KeyValue to facilitate the efficient handling of all parallel payments, ensuring timely disbursement of payments to drivers on a weekly basis. This innovative payment solution streamlines the payment process, reduces administrative overheads, and enhances driver satisfaction.

• The app's technical issues were resolved, making it production-ready, and new features such as OTP-based login, coupon discounts, and multiple payment methods were added to improve functionality and user experience.